1. Scope
This Privacy Policy explains how Artificial Grass SA handles personal information submitted through this website or provided when you contact the company by phone, email, WhatsApp or social media.
2. Information we may collect
- Your name, phone number and email address.
- Your project location, approximate area and intended application.
- Messages, photographs, plans or other information you choose to provide.
- Basic technical information supplied by the website host or your browser, such as an IP address, device type and security logs.
3. How information is used
- To respond to enquiries and prepare quotations.
- To arrange site assessments and provide installation services.
- To manage customer communication, project administration and after-sales support.
- To protect the website and comply with legal or regulatory obligations.
4. WhatsApp and third-party services
The quotation form creates a message and opens WhatsApp. The website does not submit that form to a separate website database before WhatsApp opens. Information you send through WhatsApp, email or social media is also processed by the relevant service provider under its own terms and privacy practices.
5. Sharing
Information may be shared with employees, installation teams, professional advisers, suppliers, service providers or authorities where reasonably necessary for a project, website operation, legal compliance or the protection of rights. Artificial Grass SA does not sell personal information.
6. Retention and security
Information is retained only for as long as reasonably necessary for enquiries, quotations, projects, warranties, accounting, legal obligations and dispute resolution. Reasonable administrative, technical and physical safeguards are used, although no electronic system can be guaranteed completely secure.
7. Your choices and rights
You may ask to access, correct or delete personal information, object to certain processing, or withdraw consent where consent is the legal basis. Some information may need to be retained where required by law or a legitimate business need.
8. Privacy contact
Email info@artificialgrasssa.co.za or contact Artificial Grass SA at 15 Libra Avenue, Sundowner, Randburg, Gauteng.